Privacy Policy

Our commitment to your privacy 

At the Mulwade Foundation, we understand that your privacy is important. We are dedicated to protecting the confidentiality and security of the personal information you entrust. This Privacy Policy outlines our practices regarding collecting, using, disclosing, and protecting your information when you interact with our website, donate to us, or access our services.  

Information we collect 

We may collect several types of information from you, including: 

• Personal information you provide:    

o   Contact information (name, email address, phone number, mailing address) 

o   Donation details (payment information, donation amount, donation history) 

o   Demographic information (age, gender, ethnicity, sexual orientation - if voluntarily provided) 

o   Health information (HIV status, health conditions, treatment information, only with explicit consent) 

o   Any other information you voluntarily provide to us (e.g., through surveys or feedback forms) 

• Information automatically collected: 

o   Website usage data (IP address, browser type, operating system, pages visited, referring website, date/time of access) 

o   Cookies and similar technologies (see our Cookie Policy for more details) 

How we use your information 

We use your information to: 

• Provide and enhance our services: Process donations, deliver support services, respond to inquiries, personalise your experience, and improve our website and offerings. 

• Communicate with you: Send newsletters, updates, event invitations, fundraising appeals, and other relevant communications. You can opt out of marketing communications at any time. 

• Conduct research and analysis: Analyse trends, evaluate program effectiveness and gain insights to inform our work and advocacy efforts. 

• Fulfil legal obligations: Comply with applicable laws, regulations, and legal processes. 

Sharing your information 

We may share your information with:    

• Trusted service providers: Third-party companies that assist us with website operation, payment processing, data analysis, and other services. These providers are contractually obligated to protect your information. 

• Partners and affiliates: Organisations we collaborate with on programmes or initiatives. We only share information necessary for the specific collaboration and ensure they uphold similar privacy standards. 

• Legal authorities: When required by law or to protect our rights, safety, or property. 

Your choices and rights 

You have the right to: 

• Access and correct your information: Request a copy of your personal data and ask us to correct any inaccuracies. 

• Object to processing: You can object to certain types of processing, such as direct marketing. 

• Restrict processing: Request that we limit the way we use your information in certain circumstances. 

• Data portability: Receive your personal data in a structured, machine-readable format. 

• Erasure (right to be forgotten): Request that we delete your personal data, subject to certain legal exceptions. 

Security 

We implement appropriate technical and organisational measures to safeguard your information. However, no system is completely secure. We cannot guarantee the absolute security of your data. 

Children's privacy 

The site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us so that we can delete such information from our servers.  

Changes to this policy 

We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised "Effective Date."    

Contact Us 

If you have questions or concerns about our privacy practices, please contact us at privacy@mulwadefoundation.com.  

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.